HR Helpdesk

A HR Helpdesk services offers your business instant professional advice and support on industrial relations and human resource management via the telephone, ensuring compliance and best practice.

Our experts will

  • Provide expertise on HR related issues with a specific understanding of issues in the franchising sector
  • Log of all calls, details, recommendations and time allocation
  • Issue of a report at the end of each month outlining access to the service
  • Assess of the demand and nature of calls taken in the first three months
  • Attend one franchisee meeting or conference per calendar year to provide a general HR update
  • Conduct a review of calls taken every quarter to analyse consistent trends and liaise with head office accordingly

Professional HR Helpdesk services include

Guidance on terms, conditions and entitlement of employment

Assistance with terminating and resigning employees

Recommendations on handling employee performance and behaviour

Advice on inducting new employees, training and coaching strategies

Feedback on issuing verbal and written warnings

Review of all documentation such as warnings, meeting notes and agendas

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