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We are fully integrated consultancy firm specialising in developing,
growing and marketing franchise systems.
Our team of professionals has been providing specialised and
expert services to franchises for many years.
The FC Business Solutions team are actively involved members of
the Franchise Council ofAustralia (FCA) regularly attending events,
participating in committees and assisting in raising the profile of
franchising in Australia.
In the life of every franchise business, whether it is a start-up or established, there will be a need to utilise a resource or skillset that cannot be found within your own four walls.
FC Business Solutions Director, Corina Vucic saw the need for franchise businesses to have the ability to tap into a professional and experienced talent pool that could help them with any area of their business..
Some franchise organisations build their business around operations, others around marketing and some opt for the systems and processes route. Very few have internal resources in all of these areas.
Collectively, our young, vibrant, educated and dynamic team, most of who are recently out of franchise systems themselves, are committed to improving franchise businesses.
FC Business Solutions has been strategic in its growth, has hand-picked its talent pool and plans to be a leading provider to the industry for decades to come.
Franchise System Development
FC Business Solutions provides a range of business services for new, emerging and mature franchisors.
We offer operational expertise on the feasibility of franchising, as a method of achieving long-term business growth goals and assist with the design and implementation of the franchise system and distribution strategy.
What we do:
- Set up franchise systems
- Develop the operational systems
- Coach, mentor and train franchisors in running their systems
BUSINESS HEALTH CHECK
The FC Business Solutions Business Health Check delivers a comprehensive review of the franchise system.
It is critical to ensure that the business is in a healthy position for continued expansion and growth.
The Business Health Check looks at:
- What has been working well over the past 12-24 months?
- What areas need improvement in order to take the business to the next level in the next 1-3 years?
The outcome of the Business Health Check, a recommendations report, provides the organisation with a road map for growth and development.CLICK HERE FOR MORE INFORMATION
HUMAN RESOURCE SOLUTIONS
FC Business Solutions focuses on helping franchises maximise exceptional engagement and professional development of their valued people.
At FC Business Solutions we drive people solutions within your franchise via organisational structure reviews, people planning, roles and responsibilities audits, cultural development and alignment to the organisations values.
What we do:
- Assess your organisational structure, resource requirements and internal processes
- Provide a HR Help Desk service to support your franchisees in their people management
- Develop and implement HR policies, procedures and programs.
MARKETING, COMMUNICATIONS AND PR
FC Business Solutions provides dedicated, fully integrated marketing, communications and PR services for franchise networks.
What we do:
- Planning and implementation of marketing, communications and brand strategy
- Management of media strategy and media relations
- Development and implementation of local area marketing plans
- Conduct activity to support and encourage network expansion and growth
- Assist in building a brand profile in the franchising sector and relevant individuals
MANUALS AND DOCUMENTATION
FC Business Solutions offer expertise and resources to franchise systems in the documentation of standards and procedures.
What we do:
- Develop operational manuals that are easy to read and update.
- Advise on current legislative frameworks such as industrial relations, work health and safety, and corporation law.
Operational manuals include:
- Franchise Operations Manuals
- Work, Health and Safety Manuals
- Franchisee Recruitment Manuals
- Internal Head Office Department Procedure Manuals
- Employee Manuals
We are passionate in our pursuit of sourcing the right person for the right job for the right franchise group.
What we do:
- Meet with you face to face to obtain the brief which outlines the skill set, the experience and what your next team member looks like
- Review the organisational structure and the job description for the role
- Network, seek, meet and assess the suitability of the candidate to your business and the role.
- Plug into your business as a recruitment resource, complete the job and stay in touch to ensure your new team member has hit the ground running.
FC Business Solutions provides professional and relevant training programs for franchisors, their teams and the franchise network to improve the performance of the brand.
Our industry expertise is delivered via action based training sessions which include sharing operational expertise and healthy robust debates which enable best practice disciplines to be adopted by the learners for increased growth and productivity.
What we do:
- Facilitate training sessions which incorporate relevant and action based learning.
- Develop franchisee induction programs to deliver both operational and business leadership training.
- Implement a multi-unit development program to grow your franchise network.
We have a range of training programs that can be tailored to your businesses needs, including:
- Bullying and harassment
- Contemporary leadership
- Field support coaching
- Franchise induction programs
- Managing cultural and generational diversity
- Managing the mediation process
- Performance management
- Super Coach/ Train the Trainer.
ONLINE STANDARD OPERATING PROCEDURES
“Working with Corina and FC Business Solutions really shone a light on a lot of things we were missing, and gave us solutions for the problems that we discovered. Ultimately we were able to address smaller issues before they became bigger ones, and really get ahead of the game, across the board. Since we first engaged with FC Business Solutions, we have found our overall visibility of our business much clearer and more productive, which is a welcome outcome in the constantly changing world of franchising.”--David Berryman-- Operations Manager
Green Homes Australia
We needed an operations manual series for our franchised building business, and FC were recommended by a colleague. The resulting manuals are really impressive - comprehensive, relevant to our business and very easy to navigate. We are very appreciative of the professionalism, competence and skill shown by the team at FC Business and would happily recommend their services.--Emily Turner-- EA to Franchise Manager
“Corina Vucic of FC Business Solutions was appointed as the independent Chair for the Group Advisory Panel (GAP) for the Back In Motion Health Group in 2014. Corina’s contribution to the Back In Motion Health Group has provided us with a wealth of knowledge in the franchising sector, not to mention an objective viewpoint to the GAP.”--Jason Smith-- Group Director
Back In Motion Health Group
We have engaged FC Business Solutions to assist our business on a number of occasions. Each time, Corina and the team at FC have been professional and obliging, providing us with expert facilitation and a seamless result.
I highly recommend them for solutions based outcomes that will help your business to shine. A Five Star Service, A Six Star experience – I highly recommend FC Business Solutions.”--Mark Sifonis-- National Operations Manager
Emirates Leisure Retail
"Well what a journey we have had over the past months. The behavior of our operators was exactly as you predicted. The company’s exposure was minimal and the damage to the brand was not evident so overall a great outcome achieved for all parties.
We could not have achieved the result we did without your input. Your expertise within the Franchise industry is second to none. I would like to take this opportunity to thank you for all you help guidance and advise with respects to our Franchise business.
"FC Business Solutions has been working with Hairhouse Warehouse for the past three years. In this time they have consistently delivered. We have found Corina and her team to be professional, but most importantly, they have continuously focussed on outcomes and results, providing support in areas that we have had a skills gap, allowing us to focus on we do best. We look forward to working with FC Business Solutions as our brand continues to innovate."--Peter Fiasco-- National Franchise Development Manager
“I was thoroughly impressed with the professional, proactive and detail focussed approach of--Richard Hill-- National Field Operations Manager
Corina and her team. It was a pleasure to work with a client focussed, results orientated and
insightful group of people. Promises were made, kept AND exceeded."
Snap Franchising Limited
“I recommend Corina and her unbelievable crew to any small or medium size business looking to make improvements to building systems, and procedures, refining operations and staff recruiting.”--Rob Gauci-- Director
Manhor Mens Grooming
“FC Business Solutions have now worked with La Porchetta on various projects, such as brand marketing, easy to follow manuals, franchisee induction, MC for our annual conference as well as facilitation of planning days. We are currently working with FC Business Solutions on improving the way we interact with our franchisees and being able to give greater support with the changing needs. They are working closely with our operations team to achieve greater results for our franchisees, in being able to coach them to improve their business as well as stay aligned to our brand. One thing I like about FC Business solutions is that they will tailor the service to your needs. I would recommend FC Business Solutions to people who need further education in small business and franchising as well as businesses with small infrastructure. They can be an extension of your team. Either on a project by project basis or ongoing.”--Sara Pantaleo-- CEO
“Working with Corina and the FC team in recruiting a new CEO for Fresh State Limited was an effortless process. Their take charge attitude and no nonsense approach led to employing a candidate who has taken our business to the next level. From the beginning, Corina and her team understood what we needed as an organisation and wasted no time getting the ball moving. A pleasure to work with and a team I will not hesitate to work with again.”--Shane Schnitzler-- President
Fresh State Limited
“Corina and the FC Team have worked with Anything Baby now for well over a year. In this time I have found every team member to be professional, engaging and helpful, exceeding what was expected when we engaged their services. Nothing is too hard, everything has a solution and the guidance and recommendations made have been tailored to our business needs to build the online and social presence. Their experience and knowledge in the franchise industry has been so helpful to our business and I cannot recommend their services enough. ”--Sharyn Fong-- Director
"The service was fantastic and provided excellent value for money. Having dealt with a large number of organisations over the years, it was simply a breath of fresh air to have everything thought of in advance, taken care of or have solutions suggested. For a busy professional, it certainly made the recruitment process so much easier and dare I say, enjoyable. I have no hesitation in highly recommending FC Business Solutions.”--Steven Milicevic-- Principal
Milicevic Lawyers/Football Federation Victoria
Brands we work with….
Source: Franchising Australia 2014, Griffith University
KNOW THE TALENTS
Alexandra Giudice EXECUTIVE ASSISTANT
As the Executive Assistant to the Director, Alex is responsible for the management and
organisation of Corina’s diary, calendar, events and travel commitments. She is also
responsible for the overall management and administration of FC Business Solution’s busy
office and will most likely be the person who greets you or answers your call.
Corina Vucic DIRECTOR
Corina Vucic has been involved in the franchise industry for more than 16 years and is the
Director of FC Business Solutions. She was named the 2012 Franchise Council of Australia
(FCA) Woman in Franchising (Vic/Tas) and the 2012/2013 FCA Supplier of the Year.
Dan Sheehan GENERAL MANAGER, CUSTOMER EXPERIENCE
Dan’s love of building businesses, commercial acumen and wealth of experience will
facilitate a clear and frank discussion on how FC Business Solutions can assist you in
becoming the business you dream of achieving.
Jeremy Szelag DIGITAL MEDIA SPECIALIST
Jeremy is a marketing digital native whose entrepreneurial flare enabled him to create, build and sell an online blog with 100 000 readers. Planning and delivering marketing strategies to grow brands and a franchise footprint through an integrated approach is his thing.
Jessie Caudry FRANCHISE SUPPORT SYSTEMS SPECIALIST
Jessie is responsible for the operational management of FC Business Solutions plus she
supports franchise clients documenting their systems policies, procedures and workflow
ISO 9001:2008 QUALITY MANAGEMENT SYSTEMS IS A WORLDWIDE STANDARD
THAT HAS BEEN ADOPTED BY MORE THAN ONE MILLION ORGANISATIONS.
FC BUSINESS SOLUTIONS IS A BUSINESS WHICH HAS PROUDLY BEEN CERTIFIED IN ACCORDANCE
WITH THE INTERNATIONALLY RECOGNISED ISO 9001: 2008 MANAGEMENT SYSTEM WHICH FOCUSES
OUR BUSINESS ON DELIVERING A CONSISTENT LEVEL OF QUALITY TO OUR CLIENTS DEFINED BY
REGULARLY REVIEWED PROCESSES AND PROCEDURES.
THE FC BUSINESS SOLUTIONS TEAM ARE ACTIVELY INVOLVED MEMBERS OF THE FRANCHISE COUNCIL OF AUSTRALIA (FCA)
REGULARLY ATTENDING EVENTS, PARTICIPATING IN COMMITTEES AND ASSISTING IN RAISING
THE PROFILE OF FRANCHISING IN AUSTRALIA.